Contact information

Contact Information Policy

Last Updated: 11/30/2025

This Contact Information Policy explains how customers can reach Derra’s Blessed Hands and Derra’sJSM for questions, support, and general inquiries related to products and services.

How to Contact Us

For any questions regarding orders, products, policies, or general support, please contact us using one of the following methods:

Email: derrasblessedhands01@gmail.com
Business Hours: Monday - Friday 8am-5pm CT/Chicago


We recommend using email as the primary method of contact to ensure your message is properly tracked and responded to in a timely manner.

Response Time

Please allow 24–72 business hours for a response.
Response times may be longer during weekends, holidays, or high-volume periods.

Messages sent outside business hours will be handled on the next business day.

Order & Booking Support

When contacting us, please include the following information to help us assist you faster:

  • Full name used on the order or booking

  • Order number (for Shopify purchases)

  • Appointment date (for GlossGenius bookings)

  • A brief description of your issue or question

Incomplete information may delay your response.

Messages sent outside business hours will be handled on the next business day.

Location & Availability

Derra’s Blessed Hands & Derra’sJSM operates as an online-based business and profesional service provider.

At this time, services are offered by appointment only through GlossGenius. Walk-ins are not permitted in order to protect the privacy, safety, and quality of experience for all clients.

  • If we are operating from a private or shared suite, the address will only be provided after a confirmed booking.

  • If we are operating from a public salon location, the address will be listed on our booking page or provided upon request.

No unapproved visits, walk-ins, or pop-ins are allowed. Anyone who arrives without a confirmed appointment will not be serviced and may be refused future bookings. 

Appointments must be scheduled in advance through our official booking platform.

Abusive or Inappropriate Messages

We maintain a respectful and professional environment.
Any threatening, abusive, inappropriate, or spam messages will be ignored and may be reported or blocked.

Policy Updates

This policy may be updated at any time without notice. It is the customer’s responsibility to review it regularly.