Refund policy

Return Policy — Derra’s Blessed Hands & Derra’sJSM

Last updated: 11/30/2025

Thank you for shopping with Derra’s Blessed Hands & Derra’sJSM. We value your business and want you to be fully satisfied with your purchase. Please review our return policy below for all product purchases made through our website.

📦 Returns & Exchanges

We accept returns or exchanges on unused, unopened, and undamaged products within 14 days of delivery.

To be eligible for a return:

  • Item must be in its original packaging

  • Item must be unused and in resellable condition

  • You must provide proof of purchase (order number or receipt)

Certain items are non-returnable, including:

  • Digital products

  • Gift cards

  • Sale or clearance items

  • Custom-made or personalized items

  • Opened products (for safety reasons)

💰 Refunds

Once your return is received and inspected, we will notify you of approval or denial.

If approved, refunds will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear depending on your bank.

Shipping fees are non-refundable.

🔄 Exchanges

Exchanges are available for:

  • Defective items

  • Incorrect items received

  • Items damaged during shipping

Please contact us within 3 days of delivery with photo/video proof of the issue.

🚚 Return Shipping

Customers are responsible for return shipping costs unless:

  • You received the wrong item

  • The item arrived defective or damaged

We recommend using a trackable shipping service, as we are not responsible for lost packages.

❓ Need Help?

For return requests or questions, contact us at:

📧derrasblessedhands01@gmail.com

Please include:

  • Order number

  • Full name

  • Reason for return

  • Photos if applicable